#
Great Vintage Jewelry
* Site Map
* LOGIN
* CART

Vintage Jewelry

Great Vintage Jewelry FAQ

Vintage Costume Jewelry

How do I make contact if I can't find an answer to my question here?

EMAIL Great Vintage Jewelry
Call :  828-773-4053  7 Days /  8 am- 8 pm EST

Want a really fast reponse ?
Text your questions to 828-773-4053


THIS PHONE NUMBER IS FOR PLACING ORDERS
OR QUESTIONS ABOUT JEWELRY ON THIS WEBSITE ONLY

DO NOT CALL WITH QUESTIONS ABOUT YOUR JEWELRY
~ PLEASE DO NOT CALL AFTER HOURS ~


Why have I not received a reply email or reply to my phone call ?

We respond to all orders and similar inquiries immediately by email. If you sent an email and did not receive a reply, please check your spam or junk email box. If you are expecting an email confirmation of your order and cannot locate the email, login to our website and check your order history. In your order history you will find the method of shipping, the date the order was shipped, and the tracking number.We do not respond to emails regarding jewelry not on this website or jewelry sales solicitations.  


What methods of payments do you accept ?

We accept Mastercard, Visa, Discover, American Express and Paypal.

1. Place your order online and from your shopping cart pay with any major credit card or Paypal instantly.

2. Place an order by phone at 828-773-4053 and pay with a major credit card.

We do not accept payments by mail including money orders, personal checks, or cash.


Is This Website Secure and What is Your Privacy Policy?

Great Vintage Jewelry is a 100% secure shopping site and is triple layered with the latest security features. Your personal

information will never be shared with anyone. We take great pride in the fact that our website is the most secure of its' kind on the

internet and have multiple teams of tech experts who implement the latest security features daily.


My Order was Cancelled ?

If you did not make a Paypal payment within 24 hours of placing the order, all unpaid Paypal orders are cancelled in 24 hours.

I made a payment and the payment was refunded and my order was cancelled ?

The shipping address on your order must match the confirmed address on your Paypal account. Or, if paying with a major credit

card on this site, your shipping address muct match your confirmed billing address on your credit card.


How can I save items to view later ?

You can easily put items on your wish list that will be saved for future viewing. Items in your shopping cart will also be saved if you

log out.
We can view items on your wish list but not in your shopping cart. So, if you want to talk to us about items on the phone, save them

to your wish list and we will not have to ask you for item numbers.


If I put items on my Wish List, can other customers buy them?

Yes. Only if you put items in your shopping cart and checkout can you secure a purchase.

Can I order more than one of the same item ?
Generally, the answer is no. 99% of all items are one of a kind, part of a 30 year personal collection, and cannot be re-ordered. The

quantity available of each item is denoted in the header of each listing. Some newer styles of jewelry, like modern earrings, more

than one might be available.


How fast will my order be shipped?

We reply promptly to all orders (usually not longer than a few hours) and you will receive an email copy of your order and an

additional shipping confirmation email with the shipping date and the tracking number if applicable. We ship all orders within 48

business hours, weather and holiday permitting. Even if there is a weather delay, shipping rarely exceed 2 business days from order

date.  


What shipping carriers do you use ?

We use USPS mail. We offer Priority Mail and Express Mail services. You can select your preferred method of shipping upon

checkout.


How much does it cost to ship an order in the US?
Shipping costs are determined per order, by the total purchase, and not per item. All orders include full insurance and delivery

confirmation or signature confirmation.  

Orders under $ 50.00 are shipped USPS Priority Mail for $ 7.95.  
Orders over $ 50.00 are shipped USPS Priority Mail for $ 8.95.

Overnite USPS express Mail in the US:
1-2 small items - $ 26.50
3-4 small items - $ 32.50
5-8 small items - $ 39.50

All orders under $200 are shipped with delivery confirmation.
All orders $200  or more are shipped with signature confirmation.
Insurance costs do not appear on the paid postage sticker. All shipments are privately insured through Shipsurance.com.


Do you ship internationally ?  
 
Yes, we ship to most countries worldwide. If you country is not on the drop down list when you checkout, please send and email so

we can add your country to the list.

How much does it cost to ship internationally ?
Priority Mail for up to 6 small jewelry items - $ 38.00

The 6 items can be a combination of up to 2 large or medium items and 4 small items such as :
~ 2 Necklaces, 4 pairs of earrings
~ 1 necklace, 1 bracelet, and 4 pairs of earrings
~ 2 pairs of cufflinks, 1 necklace, 3 pairs of earrings

All international orders are shipped by USPS Priority, except Canada.
Shipments have a tracking number and full insurance.

CANADA ONLY RATES

Under $ 200 by 1st Class Mail w/ Del Confirm (up to 4 jewelry items) $ 15.95
Under $ 200 by Priority Mail $ 27.95
Express Mail Only (up to 4 small items) $ 44.95

We do not charge a handling fee and gift wrapping is free.
Customer is responsible for paying all VAT and import duties.
For more information on international orders, please see the Policy Page.


Can I put a HOLD on a jewelry item ?

No, we are sorry, but 99% of the jewelry on this site is one of a kind
and it is first come, first serve.


Can I purchase jewelry on Lay-Away ?

Please use the Pay Pal Pay Later Option for Lay-Away


Can I make an offer on a jewelry item ?

No, we are sorry but we do not offer price cuts or volume discounts.


Will my order be gift wrapped ?

All orders are luxury gift wrapped with no request needed. For our high end jewelry, we ship in luxury presentation boxes. If you are

placing a large order and do not want each item gift wrapped, please note your request in the comments field upon checkout.   


Do you offer Special Occasion Gift Cards ?

Yes, we have a large selection of special occasion gift cards available upon checkout. We will write a short custom message for you

in lovely hand writing.   


Will there be an invoice in the shipment ?

Yes, every invoice will contain an invoice.
Item photos and descriptions are not printed on invoices.


Will there be a copy of the item description with my order ?
 
No, however we do offer to print it out for you and enclose it with the order upon request. You can submit the request when you

checkout by entering text in the comments section on the checkout form.

You can also print the descriptions yourself however they cannot be printed directly from the website for security reasons. To print

descriptions, highlight the description text, then right click with your mouse and select save. Open a blank document in Word, right

click anywhere on the page and select paste. Adjust the font style and size, then print.


How do I return and item ?  
 
Please view the Return Section of the Policy Page.  

What do I do if I receive an item that is broken or damaged during shipping ?
Please view the Insurance Claim Section on the Policy page here.


Do you have more than one photo of each jewelry item ?

Every item has multiple photos, between 3 and 8 per item.
To view more photos of each item, click on the thumbnails below
the large main photo on the description page.


How frequently do you put new listings online ?

Usually, every other day, when time permits depending upon order and shipping volume.


Can you convert clip earrings to pierced, or vise versa ?

Yes. If the earrings can be converted, it will be noted in the listing and listed in both the clip and pierced earring categories.


Can you repair or recondition antique and vintage costume jewelry that I own?

You can call, email, or text. In most cases, yes. I do custom cleaning, metal and enamel restoration, rhinestone replacement, gold fluxing, findings repair or replacement, and in some cases, bead replacement and bead repair. It is difficult to give you an exact cost for repair until we see the jewelry in person and determine if the necessary items are in stock or need to be ordered. We can give a basic estimate if you email good, large, clear photos of the jewelry repairs needed. Most repairs typically take 1-2 weeks.

Please email about your needs prior to shipping any jewelry for repair. I do not offer repair services near or around holidays such as

Valentines Day, Mothers Day, Christmas, or New Years.